4.
3.
Scott Sanford
President @ DataSolved
Welcome,
WELCOME!
A QUICK NOTE
Frisco Station at The Star District
6160 Warren Pkwy, STE 100
Frisco, TX 75034
hello@datasolved.com
+1 972.417.2889
DataSolved ® All rights reserved
As our schoolteachers used to say, "Kids, follow the process." They were right of course.
DataSolved
Support
How to get the most out of IT Support.
1.
The IT Easy Button
This is the easiest and fastest way to get help. Experience the effortless power of our IT Easy Button. The software provides our technicians with detailed information that a phone call cannot. You do not need to know anything techie in this process. Just follow a couple of simple prompts.
The IT Support Panel in Microsoft Teams
It's the hub for all things IT. While you can create a support request from here, the Teams IT Support app is used for a lot more:
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Support Requests
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Ticket Status and history
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New Device Request
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New Software Request
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New User off and onboarding
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Knowledgebase client portal
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Important News
2.
ITSupportPanel is a comprehensive IT support app that streamlines the helpdesk process. It provides a user-friendly interface for employees to easily submit tickets, access self-service resources, and communicate with the IT staff. The platform enhances efficiency and productivity by centralizing all IT support functions in one place.
You can open it by clicking on the green IT icon in the system tray in the bottom right corner of your computer.
The ITSupportPanel app (if you don't use Teams)
The ITSupportPanel has the same features as the Teams App in a desktop app instead.
If you do not have the physical button, open the DataSolved Support app from the desktop Icon that looks like this, and it will guide you through submitting a request.
So, please know that we do our very best to make your business as secure as we can with the budgets you give us to work with. And, at the same time we also try to make things as easy to use as possible, while keeping security as high as we can.
You might notice this in things like our requirement that every single user uses 2-Factor Authentication.
We know it can be painful to use because we protect 100% of our M365 systems with it.
However, turning it on, can help block LOTS of the most common hacking attempts that are happening to help keep your data safe.
We err on the side of high security, but we also aim to for easy usability 🤓
P.S. Be sure to check out the IT Client Portal and knowledgebase to learn how to use specific applications, processes, and procedures.
Priorities, priorities.
This table illustrates how we prioritize requests based on things like severity, who is impacted, disruptions or tasks, etc.
Hello there!
My team and I are super excited to be working with you.
As you’ll come to learn, here at DataSolved we LOVE Technology!
(Yup, we’re geeks).
And we LOVE helping people!
We are excited to help you make the best use of technology.
As part of that, this short guide will arm you with all the information you need to get the most out of working with us.
I encourage you to take a minute to read through it now so that when you do need our help – you’ll know how to best get it!
We’re looking forward to working with you!
We look forward to serving you.
The DataSolved Team
Here are some important details to help you understand and navigate the world of technology and the terminology we may use when talking to you.
SECURITY VS USABILITY
In the Technology world, there’s an ongoing battle between Security vs Usability.
Every day, there are millions of hackers around the world, trying to break into networks like yours. There are literally high-rise buildings full of these hackers in countries like Russia.
And the best way to defend against them is to NOT use Technology at all.
But that wouldn’t be fun, right? 😵
The problem with technology though is that typically, the more secure your systems, the harder they become to use!