Critical

Your main server is offline. One of your network switches has failed and stopped

1 hour                                           

High

2 hours

Medium

A users desktop won't turn on so they can't work.
One of the main printers is not working, but users can print to another one.
A user is having problems connecting to the wireless network.

4 hours

Low

Printing is slower than normal. A single user is unable to scan. A user needs a

program installed on their computer.

8 hours

No Priority

Pro-active maintenance of systems.
Add/ Edit / Delete User Requests.
New Computer or Software Installation.

N/A