Our comprehensive list of inclusions in our Master Service Agreement
| Microsoft 365 | Sonicwall or Meraki Firewalls | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Microsoft Azure | Microsoft Windows 10 and above | ||||||||||||
| Microsoft Server 2016 or above | Canon MFP Printers
|
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Frisco Station at The Star District
6160 Warren Pkwy, STE 100
Frisco, TX 75034
hello@datasolved.com
+1 972.417.2889
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Agreement Inclusion List
| Description |
Frequency |
Included |
|
|
| Consulting |
|
|||
| Onsite Business Review |
Per Agreement |
YES |
|
|
| End-User Office 365 |
N/A |
YES |
|
|
| Desktop, Laptops and Servers |
|
|||
| Setup New Profiles on Desktops and Laptops |
As Needed |
YES |
|
|
| Add / Edit / Delete User Accounts |
As Needed |
YES |
|
|
| Forgotten Password Resets |
As Needed |
YES |
|
|
| Archive Old User Accounts (Backup Email & Files) |
As Needed |
YES |
|
|
| Setup & Maintain Security Groups |
As Needed |
YES |
|
|
| Setup & Maintain Network Drives |
As Needed |
YES |
|
|
| Restore Files from Backups (1) |
As Needed |
YES |
|
|
| Troubleshoot Operating System Not Working |
As Needed |
YES |
|
|
| Troubleshoot Microsoft Office Not Working |
As Needed |
YES |
|
|
| Troubleshoot Anti-Virus Not Working |
As Needed |
YES |
|
|
| Reboot Servers |
As Needed |
YES |
|
|
| Troubleshoot Hardware Issues (3) |
As Needed |
YES |
|
|
| Hard Drive Clean-up (Remove Temp & Unnecessary Files) |
As Needed |
YES |
|
|
| Warranty Claim Processing (3) |
As Needed |
YES |
|
|
| Microsoft Patch Management (Service Packs & Updates) |
Per Policy |
YES |
|
|
| Update Approved 3rd Party Applications (Adobe Flash, Adobe Reader, PDF Creator, Java, 7-Zip) |
Per Policy |
YES |
|
|
| Monitor all Critical Server and Computer Services and Fix |
24x7x365 |
YES |
|
|
| Monitor Anti-Virus Running & Protection Enabled |
24x7x365 |
YES |
|
|
| Monitor Anti-Virus Definitions Updating Correctly |
24x7x365 |
YES |
|
|
| Monitor Anti-Malware Running & Protection Enabled |
24x7x365 |
YES |
|
|
| Monitor Anti-Malware Definitions Updating Correctly |
24x7x365 |
YES |
|
|
| Monitor Hard Disk Health + Space & Defrag if Necessary |
24x7x365 |
YES |
|
|
| Monitor High CPU Usage |
24x7x365 |
YES |
|
|
| Roll out our Best Practice Security Policies |
Ongoing |
YES |
|
|
| Backups and Disaster Recovery |
|
|||
| Monitor Server and Computer Backups (1) |
24x7x365 |
YES |
|
|
| Troubleshoot Server and Computer Backup Failures (1) |
As Needed |
YES |
|
|
| Monitor Office 365 Backups (1) |
24x7x365 |
YES |
|
|
| Troubleshoot Office 365 Backup Failures (1) |
As Needed |
YES |
|
|
| Manual Test Restore & Report of All Approved Backups (1) |
Monthly |
YES |
|
|
| Printers |
|
|||
| Clear & Reset Printer Queues |
As Needed |
YES |
|
|
| Troubleshoot Printer Issues |
As Needed |
YES |
|
|
| Add / Edit / Delete Printer Mapping Group Policies |
As Needed |
YES |
|
|
| Add / Edit / Delete Printer Drivers for Existing Printers |
As Needed |
YES |
|
|
| Troubleshoot Printer Hardware Issues (3) |
As Needed |
YES |
|
|
| Warranty Claim Processing (3) |
|
|
|
|
| Network |
|
|||
| Troubleshoot Internet Service Provider Issues & Outages |
As Needed |
YES |
|
|
| Troubleshoot Network Switch Issues |
As Needed |
YES |
|
|
| Troubleshoot Wi-Fi Access Point Issues |
As Needed |
YES |
|
|
| Update Wi-Fi SSID / Keys |
As Needed |
YES |
|
|
| Troubleshoot Router Issues |
As Needed |
YES |
|
|
| Troubleshoot Firewall Issues |
As Needed |
YES |
|
|
| Firewall Security Audit and Adjustment |
Monthly |
YES |
|
|
| Monitor Network Switches Operations & Availability |
24x7x365 |
YES |
|
|
| Monitor Wi-Fi Access Points Operations & Availability |
24x7x365 |
YES |
|
|
| Monitor Router Operations & Availability |
24x7x365 |
YES |
|
|
| Monitor Firewall Operations & Availability |
24x7x365 |
YES |
|
|
| Warranty Claim Processing (3) |
|
|
|
|
|
|
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