Phone: 972-417-2889
email: hello@datasolved.com
22 years of satisfied clients
Over two decades ago we started out with a passion to help the small business market in the Dallas - Fort Worth area. Most of those clients are still with us today. A lot has changed over the years but our values and commitment have not.
We consider our clients partners and our client retention demonstrates that. If you want an IT partner that not only keeps things running smoothly, but helps you protect and increase revenue.
6160 Warren Pkwy, STE 100
Frisco, TX 75034
+1 972.417.2889
hello@datasolved.com
DataSolved ® All rights reserved
Please use a Windows or macOS device to install agents. Agents cannot be installed on tablets or smartphones.
Remote Access Software
If you feel confident, you can follow the instructions below to install the software yourself on your Mac before a technician connects. 🤓
Please carefully follow the instructions provided by the DataSolved Support technician.
Download the installation package by clicking the button above for MacOS ScreenConnect.
Hold the Ctrl key and click the .pkg file
During installation, if you see the following "Installer" prompt, click OK.
To proceed, click Open. Don't worry, it's a trusted application.
Next, complete the installation of the ScreenConnect agent.
Follow each step of the installation wizard to install the ScreenConnect agent.
Note: To complete installation, you'll need to enter administrator credentials.
At the end of the installation, you'll also be asked to keep the .pkg file or move it to the trash. In most cases, you can move the installer to the trash.
Allowing screen recording and accessibility access
These final steps happen when a technician first connects to your machine. In order to control your machine, you'll need to enable a couple of settings in System Preferences. A large prompt will appear and guide you through the configuration.
Have a technician connect to your machine
Upon connection, you'll see a large prompt that will guide you through the configuration.
Allow Screen Recording access
Note: Earlier versions of macOS require you to click the dialog's padlock icon before editing the Privacy settings.
Next, click the toggle switch for the ScreenConnect client. The client name begins with "connectwisecontrol".
If required, enter a username and password to allow your changes.
Next, a new message appears with the option to Quit & Reopen. Click Quit & Reopen and the client will automatically restart.
Once the client reopens and the large ScreenConnect prompt returns, you should see that Screen Recording access is granted.
Allow accessibility access
Return to the large Review System Access window. In the Accessibility section of the window, click Request Access.
Note: Earlier versions of macOS require you to click the dialog's padlock icon before editing the Privacy settings.
Next, click the "connectwisecontrol" switch.
When you have finished, click the lock again to prevent further changes, and close the window. Congrats! You have completed the setup. 😊